Shipping policy

Shipping Policy

At Lost Mind Creations, every decal is made to order specifically for you. Because each order is individually prepared, please allow 7–14 business days for processing and shipping.

Processing & Shipping

Orders are carefully prepared, packaged, and shipped once they are ready.

Most orders are shipped through USPS, although another carrier, such as FedEx, may occasionally be used.

Once your order ships, you'll receive tracking information so you can follow your package.

Where We Ship

LMC currently ships within the United States only.

Delayed Orders

Processing and shipping times are estimates and may occasionally take longer due to holidays, carrier delays, weather, or other circumstances outside of LMC's control.

If your order appears to be significantly delayed, please contact us at lostmindcustoms@gmail.com and we'll help you check on it.

Delivered but Missing

If your tracking information shows that your package was delivered but you can't find it:

  1. Check your mailbox, porch, garage, and other possible delivery locations.
  2. Ask household members or nearby neighbors.
  3. Contact your local USPS or delivery carrier if necessary.
  4. If you still can't locate your package, email lostmindcustoms@gmail.com.

Once a package has been confirmed as delivered by the carrier, LMC cannot guarantee recovery or replacement.

Damaged Packages

If your package arrives damaged, please take photos of:

  • The shipping label
  • The damaged packaging
  • The damaged product

Then email the photos to lostmindcustoms@gmail.com as soon as possible so we can review the situation and determine the appropriate resolution.